 |
| We are here to help... |
 |
| With easy ways to get the answers you need: |
 |
Or call us at:
1-888-742-3214 |
| |
Sales and Customer Facing Skills Online Training Courses
| Sales and Customer Facing Skills Online Training Courses: |
| |
Consulting with the External Client - The role of an external consultant calls for continuous
business development and exceptional client-facing skills, including communication, negotiation, presentation,
writing, leadership, creativity and emotional intelligence – qualities you already possess. More info
Consulting with the Internal Client - Despite the fact that your clients are internal to your organization,
you still must take the time to get to know them. You may be tempted to believe that since they work for the same
company, you know everything about them and about the projects at hand. With the right internal consulting training,
you'll learn how to avoid this dangerous pitfall and improve your communication with them to find out what needs
and expectations you will be required to meet. More info
Internal Consulting for the Technical Professional - This course is designed to provide technical professionals
with the basic skills necessary to succeed as consultants. It provides an overview of the profession, identifies
the consultant's role, and provides techniques for establishing effective relationships with clients. More info
Customer Relationship Management - This course teaches you to promote excellent customer service behavior
by reinforcing and rewarding employees for their efforts. It also provides tools for you to address extreme service
recovery situations. The practical know-how that you'll gain from this course will encourage you to take your organization
to customer-service giant status. More
info
How to Excel at Customer Service - This course is designed to take your goals beyond merely satisfying the
customer to creating customer loyalty. The training takes aim at outdated modes of thinking, and establishes the
building blocks for a service mentality that increases customer commitment, not to mention profits. More info
Front Line Call Center Skills - This course for potential or new call center agents is designed to introduce
the learner to the necessary information and tools required to professionally handle customer service calls in
a call center environment. More
info
Inbound Call Center Management - With this course, you will become aware that enhancing your leadership
skills can move you closer to your goal of managing an efficient and team-oriented call center. By participating
in this course, you are ensuring that your call center will receive the best management and leadership that you
can provide. More info
Internal Customer Service - If everyone within the organization works to provide their "internal"
customers with better service, then the end customers will receive a much higher quality service in the long run.
Focusing on your internal customers not only helps your organization to survive and prosper, but also has the added
benefit of motivating your employees, meeting their needs, and promoting a satisfying environment to work within.
More info
Internal Customer Service Agent Skills - This course covers professional issues such as call-center ethics
and call protocol; procedures and techniques for handling calls and gaining customer confidence; and questioning
and listening skills to help you address customer concerns more effectively. More info
Managing a Customer-Focused department - The quality of your customer service is in the hands of the people
who deliver it. As their leader it's your responsibility to give them the direction, resources, and support they
need to succeed. This course shows you how to work with them to create a customer-focused environment that fulfills
customers' expectations while still achieving corporate goals. More info
Measuring Customer Satisfaction - In this course, you'll explore the bottom-line payoffs for building customer
satisfaction. You'll discover the elements of an effective customer satisfaction system. Most important, you'll
learn how to discover what your customers want before you try to measure whether you're delivering it. More info
Technical Support Agent Skills - This course explains contact center technology and TSA activities. It covers
the technology that links the TSA to the customer and to the resources needed to assist the customer. It also provides
instruction and practice to help the TSA use that technology effectively. More info
Industry Overviews - This course is designed to help you understand the processes of 10 main industries
in the U.S. (Automotive, Oil and Gas, Pharmaceutical, Food and Beverage, Healthcare, Bank, Manufacturing, Retail,
Telecommunications and Insurance) and the different challenges these industries face. In this course, you will
identify each industry's key players and the business models they use to maintain their production values. Additionally,
you will explore the strategic solutions that the industry applies to its many challenges, such as regulatory issues
and a difficult economy. More
info
Industry Overview Series - This course is designed to help you understand the processes of the Information
Technology industry and the U.S. Federal Government and the challenges they face. In this online training course,
you will identify each industry's key players and the business models they use to maintain their production values.
Additionally, you will explore the strategic solutions that the industry applies to its many challenges, such as
regulatory issues and a difficult economy. More info
Field Sales Skills - This course builds the foundation for a strategy that changes the customer's perception
of the salesperson from a mere vendor to a consultant and true business resource. More info
Inside Sales Skills - In this course, you will learn about the common perceptions customers have of salespeople.
You will also learn the three premises of the inside sales approach, the structure of this approach, and the six
buying roles. More info
Sales Team Management - This course delivers answers by presenting information and tools that you can use
to define your sales team and identify stages of sales team development. More info
Sales: A Focus on Solutions - This course will help you to become a problem solver for clients rather than
a product promoter. It will help you recognize each role you'll assume during the sales process, and how these
roles influence each stage of the buy decision. More info
SalesUniversity Communication 101 - Your communications skills are the crucial element behind stirring the
emotions of your prospective customers and communicating the supporting facts that will lead to greater sales success.
This course will help you to understand the fundamentals of interpersonal communications. More info
SalesUniversity Sales Manufacturing: A Success Model - The Sales Manufacturing™ model places all the small
efforts involved in sales together into a comprehensible system for sales success. More info
SalesUniversity Sales Math 101: Developing a Sales Plan for Success - This course presents a series of mathematical
tools that can be used to quantify a sales plan for success, and a time management model for getting the greatest
return on the most important asset any sales professional has to sell: time. More info
SalesUniversity Sales Orientation: Professional Selling in the Knowledge Economy - This course will reacquaint
you with the timeless principles of success, introduce you to the new laws driving the knowledge economy, and introduce
you to the proven strategies that will position you for successful selling. More info
Selling at the Executive Level - High-value purchases impact across the whole organization. So it's not
surprising that these buying decisions are made by those at the top. But getting to these decision-makers isn't
easy, which is why selling at an executive level is a more complex operation that requires all the resources of
the highly skilled salesperson. This course is directed at supplying those resources. More info
Strategic Account Sales Skills - A successful sales track record doesn't come from a hit-or-miss approach.
It comes from the implementation of step-by-step processes that help ensure predictable, repeatable, and measurable
results. More info
Territorial Account Sales Skills - In this course, you'll learn about the territorial account sales approach
for successful sales. You'll start by gaining an understanding of the premises and strategy behind the approach.
Then, you'll learn how to select target accounts based upon specific selection criteria and start the process of
account planning. More info
The Sales Wheel of Success-Advanced Selling Series - In this course, you will discover how to take control
of your own success. You will recognize the need to develop with the changes around you, and that to be a top sales
performer, you need appropriate knowledge, skills and attitude; enough customers and enough time to see them...a
recipe for success. More
info |
| |
|
For organizational purchases, please send us a message at  salesinfo@eno.com or complete and submit this form.
|
| |
|
 |
Request A Quote
Convert your currency
RSS Feed
Facebook
LinkIn
Twitter
You Tube
